Officer, Insurance & Claims

Job Purpose

To handle and process motor insurance claims efficiently, ensuring accurate reporting, effective communication with stakeholders, and timely recovery or defense of claims to protect the company’s interests.

Responsibilities

• Manage accident reporting and explain claims process to customers, e.g. Bus Captain, Taxi/Private Hire Vehicle Hirer & Drivers
• Handle and process claims
• Arrange with workshop or relevant parties to liaise with third party insurers/workshops, solicitors, passengers on behalf of SMRT Buses / Strides Premier Fleet of Vehicles.
• Coordinating and liaising with departments to pursue claims.

Qualifications & Work Experience

• Minimum with 2 years’ experience in processing Motor insurance claims.
• A Certificate or Diploma in General Insurance will be an advantage

Skills

• Good negotiation, problem solving, and analytical skills
• Possess good written and verbal communications skills
• PC Skills: Proficient in Microsoft Office