Executive, Ground Operations

Job Purpose

1. Responsible for the effective management and operation of the transportation services. 
2. Oversee the drivers, daily activities of job assignment that rely on vehicle deployment as part of their normal operations.

Responsibilities

Efficient Management of Accounts

Assist department in meeting its Key Performance Indicators
Engaging & ensuring client’s requests are met
Provide support to superior in managing daily operations in terms of administration, logistics, etc
Liaise closely with internal & external stakeholders on limo services & operations related issue
Timely & accurately handling of ad-hoc transport bookings, scheduling, and coordination with corporate clients
Maintain and manage all databases relating to transportation activities
Monitor service performance of limo services, propose & implement improvements
Provide support to Operations Control Centre (ie : reporting, processes & coordination)
Provide analysis on data collected reports
Verify and provide trips updates to client & management (ie : overtime tracking report, billings, admin reports to clients, etc)
Manage night planning operations for next day
Manage critical arrangement and planning
Investigation of feedback
Conduct ground survey / spot checks

Managing partners & sub-con

Build relationship
Manage expectations & request
Monitor / manage issues arising pertaining fleet / driver management
Manage and resolve feedbacks and complaints
Ensure smooth launch of projects / contracts
Ensure partners adhere strictly to SOPs
Continuous engagement with partners to understand SOPs and drive actions to enhance overall performance, processes, and workflow analysis
Orientation for new partners on limo/taxis ground operations procedures

Ad-Hoc Projects / Events

Plan & oversee any ad-hoc projects / events (eg : logistics)
Conduct ground survey
Manage / provide support to ensure smooth operations during special events / projects
Any other duties / appointments delegated by management
Drive private hire vehicle (PHV) to support client bookings as part of the contingency plans
Deployed as on-site coordinator for special events

Qualifications & Work Experience

• Class 3
• Minimum 1 year of good and safe driving records
• TDVL / PDVL preferred
• Diploma or other equivalent qualification
• Able to converse fluently in English and Mandarin/Malay
• Min 2 years of experience in a similar role
• Flexible in working timings if needed

Skills

Technical skills include:

• Good driving skills
• Good typing speed
• Able to toggle effectively over multiple communication channels
• IT savvy
• Competent in MS Word and Excel

Generic skills include:

• Excellent multitasking skills
• Team player

• Customer Service
• Ability to work in fast pace and dynamic environment